This page brings together our 24 reviews of booking platforms, official ticket sellers, tour companies and media sites that sell or cover Florence tickets. Each entry has a short verdict and a link to the full review. It does not replace the museums’ own sites: its job is to stop you paying twice for the same time slot.
How we review, and how we earn money
What we check. For each company: who runs it (where this is published), Florence prices compared with the official lists (Uffizi €29 advance ticket, Accademia €20 + €4, Brunelleschi Pass €30, Firenzecard €85, PassePartout €40), the cancellation policy, and Trustpilot or Tripadvisor scores where a verifiable page exists. We prefer primary sources and never invent ratings or review counts.
What we don’t do. We don’t pose as CoopCulture, the Opera del Duomo or the city museums, and we don’t “certify” skip-the-line options that don’t exist.
How we earn money. We are an independent guide. If you book through our Tiqets or GetYourGuide links we may earn a commission; the price you pay does not change. The other 22 reviews are purely informative, with no affiliate links presented as “official”. Editorial contact: travel@alltours.florence.it.
Platforms (10)
Tiqets — Now part of Expedia Group. A reseller that is on the Duomo’s authorised list, but not an official Uffizi or Accademia channel. Uffizi from €25 or €36, non-refundable; Trustpilot 4.3/5 from 61,124 reviews.
GetYourGuide — Berlin-based marketplace, not an official seller. Trustpilot 3.9 (19% one-star) but 4.9 for the app. Its real strength: free cancellation up to 24 hours on many products, where official tickets are often non-refundable.
Headout — US reseller founded in 2014, not official. Uffizi often €19.60–28, non-cancellable; the Brunelleschi Pass resold above €50 against €30 official. Trustpilot 4.4, but a D- rating with the Better Business Bureau.
Tickitaly — Authorised agency based in Empoli, not an official ticket office. It does not currently sell Uffizi tickets, and its policy is no refunds once an order is placed.
Florence.net — Not official (it says so on the site). We saw Uffizi at €34 at checkout against €29 official; orders go through New Globus / florence-tickets.com, whose Trustpilot score is 2.8.
Turbopass — German company; Florence City Pass from €93.90 for one day. Cancelling costs €40 per pass and the Duomo is not included, so it only pays off if you visit many sites beyond the Uffizi and Accademia.
florenceduomo.com — An affiliate site run by a private German owner, not by the Opera. It links to resellers charging €56–69 against the €30 Brunelleschi Pass; its disclosure is honest, but it has no reviews of its own.
Viator — Tripadvisor’s marketplace, with more than 1,000 Florence products. Uffizi typically €37–49; Trustpilot 4.5 from 332,000 reviews. Quality depends on the individual supplier.
Civitatis — Spanish reseller. Its Florence free tour scores 9.2/10 from 9,444 reviews; Trustpilot 4.5 with only 5% one-star.
Musement — Part of the TUI group, acting as an agent. Uffizi from €31 or €44, often non-refundable; Trustpilot 4.0 but few recent reviews.
Official channels and tour operators (12)
Official Uffizi — Only tickets.uffizi.it, run by CoopCulture since 13 October 2025; B-ticket no longer sells Uffizi tickets. €29 named, non-refundable ticket; the 5-day PassePartout at €40 is unbeatable for the Uffizi, Pitti and Boboli.
Official Accademia — Still sold by B-ticket / Opera Laboratori; typically €24 online. No refunds or changes except when the museum is forced to close.
Official Duomo — The Opera sells directly: €30, €20 or €15. No refunds, not even for bad weather; if it is sold out online, it is sold out.
Firenzecard — The only public pass (€85 for 72 hours). It is not automatic skip-the-line: you still need time slots for the Uffizi and Accademia. GetYourGuide resells it for about €9 more.
Civic Museums / MUS.E — Tickets are sold by the City of Florence (bigliettimusei.comune.fi.it). Palazzo Vecchio costs €18 + €1, but often €30 or more on booking platforms. Usually no right of withdrawal.
Walkabout Tours — Florence company operating since 2007; 4.9/5 from 34,166 Tripadvisor reviews. Best of Tuscany from €75; full refund up to 24 hours before.
Florencetown — Run by Towns of Italy SRL, licensed in Tuscany since 2007. 4.8/5 from about 12,000 Tripadvisor reviews; Accademia walk €82. Watch the 24-hour vs 48-hour cancellation wording in its terms.
Walks of Italy — A Hornblower / City Experiences brand. Florence in a Day €127; 24-hour cancellation, with some non-refundable exceptions.
LivTours — Semi-private tours of up to 6 people. Uffizi €119 per person; Tripadvisor 5.0 from 1,044 reviews; 24-hour cancellation.
Context Travel — Tours led by experts; Uffizi small group about $231. Only 50% back if you cancel between 29 days and 48 hours before, one of the stricter policies.
Free tours — Not really free: guides expect a tip of €10–50. Ask to see the guide’s licence badge (unlicensed guiding carries fines of thousands of euros). florencefreetour.com appeared to be offline recently.
City Sightseeing — Hop-on hop-off from €29 for 24 hours; Tripadvisor 3.5 from 569 reviews, the lowest among the operators we reviewed. Now linked to Busitalia (FS group); the buses do not enter the historic centre’s restricted traffic zone.
Media and comparison sites (2)
florencepasses.com — An affiliate comparison site on a recently registered domain; every button is a tracked link. It shows the Firenzecard via GetYourGuide at €94 against €85 official.
Audiala — Swiss audioguide app that also earns commission on tickets. Very low app-store ratings for its download volume; revenue comes from subscriptions and commissions.
How to use this page
- Museum entry only: open the official page (Uffizi, Accademia or Duomo) and compare it with the platform’s “from” price.
- Tours: look at Tripadvisor review volume and the 24-hour cancellation policy (Walkabout, LivTours) against Context Travel’s prices.
- Passes: compare the Firenzecard, the sum of single tickets and Turbopass; our Florence Pass page has the break-even calculations.
- Be wary of domains that imitate “uffizi” or “duomo” without clear company details.
Prices shown in the Tiqets and GetYourGuide booking buttons update automatically; the prices in our text are the ones we found when we last reviewed each page.
Quick table: official vs resale (Uffizi entry)
| Channel | Typical price | Refund |
|---|---|---|
| tickets.uffizi.it | €29 / €25 / €20 afternoon | No |
| Tiqets | €25 (with audio) / €36 | Often not on basic tickets |
| GetYourGuide | €15–34 depending on slot and audio | Often up to 24 h |
| Headout | €19.60–28 | Not on timed tickets |
| Viator / Civitatis / Musement | €31–49 | Varies |
If the checkout total is well above €29 and no guided tour is included, you are paying markup. For the Dome, anything above the official €30 Brunelleschi Pass is resale or a package, as the Opera itself states in its FAQ.
What travellers complain about
The recurring issues: “fast track” that gives no real priority; vouchers that must be exchanged, confused with named tickets; commercial passes without the Duomo sold as covering “all of Florence”; free-tour guides without a licence; long waits for hop-on buses on the ring roads. None of this is a reason to avoid every booking platform, but it is a reason to read the product page right down to the cancellation policy, with the official price in mind.
Checklist before paying on a booking platform
- Compare the checkout total with the official prices (Uffizi €29 advance, Accademia €20 + €4, Brunelleschi Pass €30, Firenzecard €85).
- Check whether the product is entry only, entry with audioguide or a guided tour: three different things.
- Check cancellation: up to 24 hours on many GetYourGuide products, while official tickets are often non-refundable.
- For the Duomo, check the reseller appears on the Opera’s list of authorised resellers; otherwise stick to tickets.duomo.firenze.it.
- Be wary of domains that imitate “uffizi” or “duomo” without clear company details and a registered address.
When Tiqets or GetYourGuide make sense
- Official slots are sold out but the partner still has availability.
- You want an audioguide or a combined ticket on a single voucher.
- You prefer a checkout in your language and accept a markup.
- Tours and experiences (Chianti, cooking classes, hop-on buses) where no single museum ticket exists.
When they don’t make sense: basic Uffizi, Accademia or Dome entry at a high markup with no extra service. There, the official channel is the first choice.
Finding your way through the 24 reviews
Start with the category: booking platform, official seller (museum, Opera or City), tour operator or media. Open just the two or three pages relevant to what you are buying today. The short verdicts above are the filter; the detailed figures (Trustpilot scores, “from” prices) are on each dedicated page.
If you want the lowest price for the Uffizi, Accademia or Dome, start with the official channel. If you want flexibility or a guided tour, read the verdict, then the full review.
Frequently asked questions
Are you the official Uffizi ticket office?
No. The official channel is tickets.uffizi.it, run by CoopCulture. We compare prices and policies; the only partners we earn commission from are Tiqets and GetYourGuide, when we show their booking links.
Why do some booking platforms cost more than the museum?
They resell ticket allocations or packages that add an audioguide or a tour. For example, the official Uffizi advance ticket is €29, while some platforms charge €31–49. The difference is service and markup, not a different museum ticket.
What is the official public pass?
The Firenzecard, at €85 for 72 hours. Turbopass and commercial "Florence Pass" products are not public passes.
Are GetYourGuide and Viator authorised for the Duomo?
The Opera del Duomo publishes a list of authorised resellers. Tiqets is on it; GetYourGuide, Viator, Headout and Civitatis are not. The official Brunelleschi Pass costs €30 on tickets.duomo.firenze.it.
How did you choose the 24 operators?
They cover the most searched booking platforms, the official museum channels, the tour operators with the most reviews, and two media and comparison sites.
Do you keep the scores up to date?
We review the pages regularly, but Trustpilot scores and "from" prices change often. Always check the final price and cancellation terms at checkout.