Tiqets reviews: is it reliable for Florence tickets? Uffizi prices, cancellation

Tiqets sells Florence tickets (and much more) as a marketplace: you pay, receive a voucher on your smartphone and walk in. Its Florence catalogue is among the widest of the platforms we review, but it is not the official ticket office for the Uffizi or the Accademia. For the Duomo, on the other hand, it is one of the resellers authorised by the Opera di Santa Maria del Fiore.

Our verdict. Useful if the official slots are sold out, if you want an audio guide or a combo in one click, or if you prefer a multilingual app. On entry-only tickets you almost always pay a markup, and for the key museums cancellation is often not possible. Worth it for last-minute bookers on their phone; not worth it if you have weeks of lead time and want the lowest price, which remains on tickets.uffizi.it.

We are an independent guide. If you book through our Tiqets or GetYourGuide links we may earn a commission; the price you pay does not change, and neither do our comparisons with the museums’ official prices.

Fact sheet

What it sells in Florence and at what price

The official Uffizi prices: €25 on the day, €29 in advance (a €4 booking premium), and €16/€20 for afternoon entry from 16:00. On Tiqets, reserved entry with audio guide starts at €25 — below €29, but the time slot only shows once you choose a date — while reserved entry alone costs €36 (+€7). Keep in mind that the audio guide is not the museum’s own and that both products are non-refundable. Product ratings are worth a look: Uffizi with audio scores ★4.3 (10,619 reviews), the entry-only ticket ★3.7 (1,712).

At the Accademia, the official price is €20 + €4 booking fee on B-ticket; Tiqets starts at €31 (entry, or entry plus app).

The Florence Pass, about €92.50 (★3.9, 2,548 reviews), combines priority entry to the Uffizi and Accademia, a Duomo element and a 10% discount. At official prices the three key entries come to around €73, and the Firenzecard costs €85: the pass pays off only if you really use the priority entry, audio guides and in-app discounts. More on the Florence Pass page.

For the Duomo, Tiqets is an authorised reseller, which helps when the official site is sold out, but the Premium product at €69 compares poorly with the Opera’s €30 Brunelleschi Pass. The Opera also points out that there is no official skip-the-line for the Dome.

How booking works

Pick a date and time slot, pay, and receive the voucher by email and in the app (17 languages, works offline). Some products are not instant: confirmation arrives once the partner agency has made the reservation. Set the currency to EUR at checkout, as it switches automatically to your local one. Uffizi tickets are named: the name must match your ID, otherwise there is no entry and no refund.

Cancellation and support

Under Tiqets’ terms, you can cancel only if the product page says so. Where it is offered, free cancellation typically runs up to 24 hours ahead, and a refundable add-on is often proposed at checkout. Many Florence products — including the Uffizi, the Accademia and the pass — are non-refundable and cannot be rescheduled. Any refunds are processed within 28 days of the visit. There is usually no separate booking fee.

What the reviews say

Trustpilot gives 4.3/5 on 61,124 reviews (75% five-star, 7% one-star). Recurring one-star complaints: “fast track” entries that are not real priority, no flexibility over mistaken dates, and uneven quality on third-party tours. The apps (4.8) score better than the website. Joining Expedia Group reduces the risk of dealing with the company; it does not reduce the markup on products.

Pros and cons

Pros

• Fast mobile voucher
• Deep catalogue
• Over 61,000 Trustpilot reviews
• Backed by Expedia Group
• Authorised reseller for the Duomo

Cons

• Markup on entry-only tickets
• Key products cannot be cancelled
• Expensive Premium Dome product
• Low rating on the €36 Uffizi entry-only ticket

When to choose Tiqets (and when not)

Choose it if the official slot is sold out, you want an instant voucher in 17 languages, you need a combo with an audio guide already in the cart, and you can live without cancellation. Avoid it if you have two months’ lead time and entry alone is enough, if you may need to change the date, or if you want the Brunelleschi Pass at the Opera’s price. In that case start from tickets.uffizi.it, B-ticket for the Accademia and tickets.duomo.firenze.it, and come back here only if there is no availability.

Alternatives and comparisons

If you need flexible cancellation, see GetYourGuide (24-hour free cancellation on many products). If you want the lowest Uffizi price among booking platforms, Headout sometimes dips below €28, but without rescheduling. For the absolute minimum, stay with the Uffizi ticket office, the official Accademia site and the Opera del Duomo. Museum pages: Uffizi, Accademia / David, and our Florence tickets hub. Questions or a price that does not match? Write to travel@alltours.florence.it.

Verdict

Tiqets earns 3.5/5 as a convenient reseller, not as a substitute for the official channel. The voucher works; the price list is not the museum’s. Buy here for availability and packages; buy from the museum for the lowest price and genuine time slots. Alternatives: GetYourGuide (often 24-hour free cancellation), Headout, Uffizi ticket office. Museums: Uffizi, Accademia.