Official Uffizi ticket office: reviews, €29 prices and how it works

Since 13 October 2025 Uffizi Galleries tickets are no longer sold through B-ticket / Firenze Musei. The new operator is Società Cooperativa Culture (CoopCulture), in partnership with Electa, after a five-year tender worth about €121 million. The official online shop is tickets.uffizi.it; the call centre answers on 800 615 615 (from abroad +39 055 0354135), every day from 8:00 to 19:00. Any guide that still gives 055 294883 for the Uffizi is out of date: that number is now only for the Accademia.

Our verdict. If a slot is available, the official channel gives you the lowest price and a genuine museum time slot. The downsides: a booking site that has sometimes been unstable since the change of operator, no refunds and strictly named tickets. Booking platforms remain a deliberate plan B, not an “alternative official” option.

Fact sheet

What it sells and at what price

Official prices: €25 on the day, €29 if bought in advance. EU citizens aged 18–25 pay €2; under-18s go free. Afternoon tickets from 16:00: €16 / €20. Uffizi + Vasari Corridor: €43 / €47. Palazzo Pitti €16 / €19, Boboli Gardens €10 / €13.

The 5-day PassePartout at €40 (Uffizi, Palazzo Pitti and Boboli; €58 with the Vasari Corridor) is the smartest buy if you are sticking to those three: it beats buying single advance tickets and beats the €85 Firenzecard for anyone who won’t fill their days with dozens of museums. There is also an annual PassePartout at €80 and a family version at €120. Groups of 11 or more pay a €70 surcharge per group.

For comparison, on the booking platforms: Tiqets from €25 with an unofficial audioguide or €36 for reserved entry; GetYourGuide €34 for a timed ticket with audio, or less for afternoon slots; Viator often €37–49. You are not comparing identical products: it is the museum price against a resale or a package with extra services.

Membership of the Friends of the Uffizi (standard €80 a year, young people aged 18–26 €40 for six months, family €120, supporter €500) gives free priority entry to the Uffizi, Pitti and Boboli; their desk inside the ticket office is open Tuesday to Saturday, 9:00–13:00.

How booking works

1. Create an account on tickets.uffizi.it and choose your date and time slot.
2. Tickets are named: a maximum of 10 per day per account, and at the security check the name must match your ID.
3. Entrances: with a booking, Gate 3; buying on site, Gate 2; accessible entrance, Gate 1 under the loggia.
4. Sales dates are released gradually, in blocks of months. There is no published fixed booking window such as “N months ahead”.
5. Free entry, with no booking or priority: first Sunday of the month, 2 June, 4 November.

When the new system went live in October 2025 the museum posted official notices about slowdowns, and in the following months travellers on forums such as Rick Steves’ reported blank pages and login loops, sometimes solved by switching to a phone or a VPN. That is not a reason to buy from an “uffizi-something.com” domain.

Cancellation, refunds, support

The policy is strict: tickets are non-refundable, cannot be changed and cannot be transferred. If the name does not match your ID, you can be refused entry with no refund. Support: call centre 800 615 615 / +39 055 0354135 (8:00–19:00); the museum’s public relations office, infouffizi@cultura.gov.it, +39 055 23885.

In October 2025 the Italian tour operators’ federation (FTO) complained about unclear rules on ticket allocations for the trade. One visible side effect: prices of €36–44 on booking platforms against the public €29.

What the reviews say

On Tripadvisor the museum scores 4.6/5 from 39,744 reviews (#7 of 819 things to do in Florence). Complaints about buying tickets concern the booking site, the rigid named-ticket rules and confusion with aggressive look-alike sites, not museum “scams”.

Pros and cons

Pros: the lowest price; genuine time slots; the €40 PassePartout; a dedicated call centre.

Cons: no refunds; strict named tickets; an uneven booking site; look-alike websites.

Avoiding look-alike sites

Before paying on any website with “Uffizi” in its name, check that the address is tickets.uffizi.it or a CoopCulture page linked by the museum. Look-alike sites are the most real risk for anyone searching “Uffizi tickets” in a hurry: same language, different price, no support. If a site imitates the museum or a public pass but does not match the official domains in the fact sheet, treat it as a reseller or affiliate and compare its price with the museum’s.

Remember the named-ticket rule at Gate 3: wrong name means no entry and no refund. On sold-out days, a platform ticket with a markup you have knowingly accepted is plan B, never a substitute for the fact that CoopCulture is the only official seller.

Verdict

Editorial score: 4.5/5 on price; 3.0/5 on flexibility. (1) Buy only on tickets.uffizi.it. (2) The named, non-refundable €29 ticket is the benchmark. (3) For the Uffizi, Pitti and Boboli, the €40 PassePartout beats the €85 Firenzecard. See also our Uffizi guide, the Firenzecard review and official Accademia.

We are an independent guide and don’t sell museum tickets ourselves. If you book through our Tiqets or GetYourGuide links we may earn a commission; the price you pay does not change. Prices and ratings can change, so check the total at checkout on the day you buy and keep your confirmation as a PDF or screenshot.