GetYourGuide reviews: Florence tickets, Uffizi prices and 24-hour cancellation

GetYourGuide (GYG) is the big Berlin marketplace for activities: tours, timed tickets, cooking classes, wine tastings, hop-on hop-off buses. In Florence it lists 500+ activities, with hundreds of offers for the Uffizi Gallery alone. It is not an official ticket office: it sells as a commercial agent on behalf of local suppliers.

Our verdict. The real advantage over the museums’ own channels (usually non-refundable) is free cancellation up to 24 hours ahead on many products, plus an excellent app and phone support, including in Italian. On pure price it is almost always above the official list, and its Trustpilot score is the weakest among the large booking platforms. Worth it if you want flexibility and plenty of reviews to judge by; not worth it if you just want the official €29 Uffizi ticket or the €30 Brunelleschi Pass.

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Fact sheet

What it sells in Florence and at what price

The Uffizi is sold mostly through third-party suppliers. A typical listing from the operator Tours About (4.2★, over 6,000 reviews) is advertised “from €19, now €15” while the same page states “Timed Entry Adult 29€”: the low price applies to afternoon slots, not a discount on the full ticket. Check the supplier, the time slot and what is included before comparing prices. The David ticket with audio guide has more than 21,000 product reviews: useful reassurance, but always compare it with the official €20 + €4 booking fee.

The Firenze Card costs about €94 on GYG against €85 official (+€9). Dome packages run about €64.90 against €30 for the Brunelleschi Pass. For the public passes see Firenzecard and Florence Pass.

How it works

You can filter the catalogue by date, language, “free cancellation” and “Originals”. You pay upfront (or reserve now and pay later) and receive a voucher in the app. GYG is not the tour operator: the local supplier is, and GYG acts as intermediary.

Originals are a separate range of tours designed in-house by GetYourGuide (launched in 2018/19, relaunched in 2023). In Florence that means things like a Tuscan wine safari rather than museum tickets.

Cancellation and support

The standard rule in GYG’s terms: cancel more than 24 hours ahead for a full refund; within 24 hours or after a no-show you get nothing, unless the product says otherwise. “Reserve now & pay later” further reduces upfront risk. Disputes fall under Berlin jurisdiction, and payments in other currencies are converted at the rate set in the contract. There is a 24/7 call centre with an Italian number (+39 06 9674 1658) and an international line (+49 30 837 91488) — a real advantage over chat-only platforms.

What the reviews say

Trustpilot gives 3.9, with almost one review in five at one star. Recurring complaints: dated buses, improvised guides, slow refunds and itineraries not followed. The app (4.9 across hundreds of thousands of ratings) tells a different story: the software works well, while service quality varies by supplier. Product pages for the David and the Dome, with tens of thousands of positive reviews, reflect the tours that went well.

Pros and cons

Pros

• Free cancellation up to 24 hours ahead on many products
• Large volumes of product reviews
• Phone support with an Italian number
• Reserve now, pay later
• Originals range for day trips

Cons

• Markup over official prices (Firenze Card +€9)
• 19% one-star reviews on Trustpilot
• Quality depends heavily on the supplier
• Not on the Duomo’s list of authorised resellers: treat Dome products as reseller packages, not official tickets

Alternatives

Compare Tiqets for mobile tickets and authorised Duomo resale, Viator for Tripadvisor review volume and Civitatis for free tours. Official channels: Uffizi official, Duomo, and our city tours hub. If a price on this page does not match the checkout, write to travel@alltours.florence.it.

Verdict

3.5/5: excellent if you are paying for flexibility, mediocre if you are hunting for the lowest price. Always compare Tiqets, Viator and Uffizi official. Museum pages: Uffizi, Accademia.