The Opera di Santa Maria del Fiore sells tickets for the Duomo complex directly on tickets.duomo.firenze.it (its address is Piazza San Giovanni 7). Support: help@duomo.firenze.it and +39 055 2645789. This is an independent review: we are not the Opera’s ticket desk and we don’t issue Brunelleschi, Giotto or Ghiberti passes.
Our verdict. For the Dome, the Baptistery and the other monuments in the complex, the Opera’s prices (€30 / €20 / €15) are the benchmark, and there is no official skip-the-line. The downsides: no refunds, even in cases of force majeure, and many online resellers are not on the Opera’s authorised list. Ideal if you are climbing the Dome on fixed dates and watching your budget; not for anyone about to pay €50 or more for a “Duomo pass” on an affiliate site without first checking the official price.
Fact sheet
| Item | Details |
|---|---|
| Institution | Opera di Santa Maria del Fiore |
| Address | Piazza San Giovanni 7, Florence |
| Ticket site | tickets.duomo.firenze.it |
| Contacts | help@duomo.firenze.it · +39 055 2645789 |
| Passes | Brunelleschi €30 · Giotto €20 · Ghiberti €15 |
| Validity | Usually 3 days (Opera rules) |
| Official skip-the-line | Not offered |
| App | OperaGuide |
| Authorised resellers (examples) | Tiqets, Liv Tours, Walkabout (not GetYourGuide, Viator, Headout or Civitatis) |
| Tripadvisor | Cathedral 4.6/5 · 29,343 · Dome 4.7/5 · 6,809 |
What it sells and at what price
Three official passes make up the range: Brunelleschi at €30 (usually including the Dome climb and the other monuments), Giotto at €20 and Ghiberti at €15. Under the Opera’s rules they are valid for three days from first use. The OperaGuide app accompanies your visit but does not replace the ticket.
The key point for buyers: there is no official skip-the-line. Anyone selling “priority queues” is reselling a commercial product, not an Opera ticket. The Opera’s list of authorised resellers includes Tiqets, Liv Tours and Walkabout, among others, but not GetYourGuide, Viator, Headout or Civitatis. A Brunelleschi Pass close to €30 from an authorised partner makes sense; a “Brunelleschi” at over €50 on an affiliate site (florencepasses, for example) calls for an immediate comparison with the official checkout.
-
from €65 per person
Book on Tiqets
The Duomo complex is not a single “Duomo ticket” but a family of passes with different inclusions, and the Dome itself has limited capacity. Buy the wrong pass and you may find at the entrance that the Baptistery or the museum is not covered. Before paying, open the inclusions page on tickets.duomo.firenze.it and compare it line by line with any platform or tour offer. The Cathedral also has its own entry rules (dress code, times of services), separate from the paid monuments: “going into the church” and “climbing the Dome” are different things.
How booking works
- Go to tickets.duomo.firenze.it and choose the Brunelleschi, Giotto or Ghiberti pass.
- Book your Dome time slot if your Brunelleschi Pass requires it (numbers on the Dome are limited).
- Keep the confirmation and, if you plan to use OperaGuide, download the app before your visit.
- Arrive at the entrances with ID and your QR code or confirmation.
- For checkout or voucher problems: help@duomo.firenze.it / +39 055 2645789.
If you buy from an authorised tour operator (such as Walkabout or Liv Tours) or from Tiqets, you are using an authorised resale channel, not the Opera’s site: the price may include a guide or a markup. If you buy from a marketplace that is not on the list, you risk paying more for an equivalent product or receiving a different package from the one you expected. From an unauthorised reseller, any markup should be explained by extra services (a guide, headsets, an escort), not by the word “official”.
Cancellation, refunds, support
The Opera’s policy: no refunds, even in cases of force majeure. It is one of the strictest in Florence, and particularly harsh in a city where rain and strikes happen. Don’t count on bad weather or an unexpected closure as grounds for an automatic refund; follow only the Opera’s own announcements. The only practical protection is to choose dates with some margin or, if you need flexibility, to book a tour with 24-hour cancellation, knowing that you are also paying for the guide.
Customer support: email help@duomo.firenze.it, phone +39 055 2645789. For guided tours, the tour operator’s cancellation rules (often 24 hours) are separate from the Opera’s rules on the pass itself: read both.
What the reviews say
On Tripadvisor the Cathedral scores 4.6/5 from 29,343 reviews and the Dome climb 4.7/5 from 6,809. Visitors praise the climb and the view; typical complaints are about queues, the physical effort of the Dome and confusion between passes. These ratings describe the monuments, not the ticket site; there is no Trustpilot page for the official channel.
Pros and cons
Pros: clear prices (€30 / €20 / €15); sold directly by the Opera; the OperaGuide app; a published list of authorised resellers.
Cons: no refunds, even for force majeure; no official skip-the-line; unauthorised marketplaces cause confusion; the Dome climb is physically demanding.
Verdict
Editorial score: 4.4/5 on price; 2.0/5 on flexibility. (1) Buy on tickets.duomo.firenze.it if a basic pass is all you need. (2) Avoid markups from unauthorised affiliate sites. (3) Book a guided tour (Walkabout, Liv Tours, Tiqets) only if you want the guide, not because it “looks official”. See also our Duomo guide, Walkabout and LivTours.
Compare Dome access on Tiqets from €65 · ★ 4.4
We are an independent guide, not the Opera di Santa Maria del Fiore. If you book through our Tiqets or GetYourGuide links we may earn a commission; the price you pay does not change. If a site shows a Brunelleschi Pass at almost double the official €30, treat it as an intermediary, and keep your confirmation and refund conditions to hand before tackling the Dome’s 400-plus steps.
Frequently asked questions
How much are the official Duomo passes?
Brunelleschi €30, Giotto €20, Ghiberti €15. Under the Opera's rules they are usually valid for 3 days from first entry.
Is there an official skip-the-line ticket?
No. The Opera does not sell any official skip-the-line product, so be wary of anyone presenting one as a museum ticket.
Can I get a refund?
No. The Opera's conditions exclude refunds, even in cases of force majeure.
Are GetYourGuide or Viator authorised resellers?
No. The Opera's list of authorised resellers includes Tiqets, Liv Tours and Walkabout, but not GetYourGuide, Viator, Headout or Civitatis.
Is this page the official site?
No. We are an independent guide. The Opera's ticket channel is tickets.duomo.firenze.it (Piazza San Giovanni 7).