Turbopass reviews: Florence City Pass, prices and is it worth it?

Turbopass GmbH, a German company with an address in Bielefeld and its roots in Hamburg (2013), sells city passes across Europe. Its Florence City Pass lists 22 attractions, with timed Uffizi and Accademia reservations handled as part of the pass — but it is not a public pass and does not include the Duomo complex. The only public pass is the Firenzecard.

Our verdict. With the Uffizi and Accademia costing about €53 at official prices, a one-day pass at €93.90 only pays off if you pack in many smaller sites. The €40 cancellation penalty and weak Tripadvisor reviews count against it. We are not affiliated with Turbopass.

Fact sheet

What it sells and at what price (break-even)

A simple break-even check: Uffizi advance ticket €29 + Accademia €24 = €53. On a one-day pass at €93.90 that leaves about €41 of value to recover with San Marco, the Innocenti, the Archaeological Museum, the Opificio, Casa Buonarroti, the Synagogue, the walking or bike tours. If you do not visit at least two or three extra sites on the same day, you are losing money. The 3-day pass at €113.90 gives you more time but still does not include the Duomo: the Dome costs €30 official (or more through resellers). The 24-hour hop-on hop-off bus is an add-on, and the audio commentary is included only on the bus. On GetYourGuide the same pass sells for about €93.90, with 3.5★ from 44 reviews.

Turbopass also advertises 8 partner discounts (8–30%). Do not confuse it with the Firenzecard (€85 for 72 hours, run by Firenze Smart) or with the Uffizi + Pitti + Boboli PassePartout (€40 for 5 days).

How booking works

You buy online, the pass activates on the date you choose, and Turbopass reserves your Uffizi and Accademia time slots. That saves you two museum checkouts, but it becomes a risk if the confirmation is late or you have to collect tickets at third-party offices. Payment is by card (Adyen), PayPal or Klarna. There is no phone number in the legal notice: support is by email only. On leadership: Musement co-founder Claudio Bellinzona became CEO in March 2025 and has since been succeeded by David Schelp; the public legal notice may lag behind such changes, so the company register is the reference.

Cancellation, refunds, support

Under Turbopass’ terms you can cancel only if the pass has not been used and no ticket or reservation has been made. On the Florence City Pass a €40 per pass penalty applies “as Turbopass has made advance payments”, and requests made less than 24 hours before the start date get no refund at all. Contracts fall under German law, with Hamburg as the place of jurisdiction. In practice the pass is almost as rigid as a museum ticket, at a higher price — so do not buy it “just in case” if your dates may change.

What the reviews say

Turbopass scores 4.0/5 on 4,925 reviews on Trustpilot worldwide (56% five-star, 13% one-star; the company manages its profile). Its Florence listing on Tripadvisor scores 3.2/5 on 9 reviews — a small sample, but in line with travel forums. Recent complaints on Trustpilot, the Rick Steves forum and Tripadvisor focus on value for money (one reviewer found it cost “roughly half the Turbopass fee when booked independently”), confirmations that never arrived after payment, Uffizi tickets to be collected at third-party offices with delays, slow support and an unhelpful hop-on bus driver. For decisions about Florence, give the local reviews and forums more weight than the global 4.0.

Pros and cons

Pros

• One checkout for everything
• Uffizi and Accademia slots reserved for you
• 22 attractions
• Trustpilot 4.0 on a large sample

Cons

• Expensive compared with official prices (€93.90 against €53)
• Duomo excluded
• €40 cancellation penalty
• No phone support
• Tripadvisor 3.2 on 9 reviews
• Reduced prices not published

When to choose Turbopass (and when not)

Choose it only for a “museum marathon”: at least three museums beyond the Uffizi and Accademia, without counting the Duomo. If the Dome is a must, add the official €30 to your calculation from the start. For two or three major attractions, single official tickets or the Firenzecard are better value. If you only want the Uffizi, Pitti and Boboli, the €40 PassePartout beats any commercial city pass.

Scenario by scenario: when the City Pass pays off

Scenario A — one day, Uffizi + Accademia + San Marco + Innocenti. Pass €93.90 against about €53 plus two smaller entries: you can get close to break-even, if the reservations work and you do not lose time on confusing ticket pick-ups.

Scenario B — three days including the Dome. Pass €113.90 + Brunelleschi Pass €30 = €143.90 before Pitti or the Bargello. Firenzecard €85 (60 museums, Duomo excluded, Uffizi and Accademia slots still to book) + Brunelleschi Pass €30 = €115, with many more city museums — compare on our Florence Pass hub.

Scenario C — only the Uffizi and the David. Official single tickets cost €53; a one-day pass is the wrong choice.

Scenario D — a family with under-18s. Turbopass does not publish its reduced prices, so ask for written confirmation before counting on them; with the Firenzecard, under-18s in the same family enter free if linked to an adult’s card.

The hop-on bus is useful for an overview, but it cannot enter the limited-traffic historic centre, so it does not stop at the main monuments the way a walking tour does.

Alternatives

Firenzecard, our Florence Pass hub, Tiqets, GetYourGuide, and single tickets for the Uffizi, Accademia and Duomo.

We are not affiliated with Turbopass. We are an independent guide: if you book through our Tiqets or GetYourGuide links we may earn a commission; the price you pay does not change. Contact: travel@alltours.florence.it.

Verdict

2.5/5. A private German pass for intensive itineraries; for two or three attractions choose official tickets or the Firenzecard. Turbopass is not a scam — it is an expensive product if you do not fill the day. And it is not the Firenzecard: confusing the two is the costliest mistake in this category.